REFUND & RETURN POLICY

At Northcrafts, we stand behind the quality and craftsmanship of every piece we create. If for any reason your purchase isn’t right for you, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be in the same condition as received
Unworn, unused, and free from damage
With original tags attached
In the original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

📧 support@northcrafts.com

Once your return request is approved, we will provide:

A return shipping label
Instructions on how and where to send your item

Returns sent without prior approval will not be accepted.

📍 Return Address:
[INSERT RETURN ADDRESS]

If you have any questions regarding returns, feel free to reach out to us at any time.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Custom or personalized products
Special orders
Gift cards
Sale items

If you’re unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to receive a different item is to:

Return the original item (following the return process above)
Place a new order once your return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must: