Refund policy

NorthCrafts is a brand of Northfield Goods LLC. Almost everything we sell is made to order, often personalized, so we do not accept returns for change of mind or for a wrong size, key type or phone model chosen at checkout.

When we exchange, replace or refund

defective or damaged
lost in transit
the wrong item
missing parts
personalized with content that differs from what you ordered

Send your order number and clear photos by email to yanycosmetics@gmail.com. If the problem is confirmed, we will send a replacement. If we cannot replace the item, we will refund the item price to the original payment method. When the problem is ours, we pay the shipping for the replacement.

Not covered

Normal variation in leather grain and color, differences between screen and real color, wear from use, and personalization that matches what you entered at checkout.