Ordering and production
Are your products made to order? Yes. Most items are made after you order. Orders ship within 3 to 4 business days. Personalized items can take a little longer. Delivery time comes after that, see below.
Can I personalize my item? Many items can carry a name or initials, and select items can carry a design or a logo. The product page shows what is available. For anything else, see Custom Orders.
I am having trouble placing an order. Email yanycosmetics@gmail.com and tell us which product you want and what happens when you try to order.
I did not get an order confirmation. Check your spam folder. The address may also have been mistyped at checkout, so email us with the name on the order.
Can I change or cancel my order, or change my address? Contact us as soon as possible. Orders can be changed or canceled only before production starts.
Can you add a gift note? Not at the moment. We recommend adding your card or message when you give the gift.
Shipping
Where do you ship? We currently ship to the United States, Canada, Australia and the United Kingdom. See Shipping & Delivery.
How much is shipping? Standard shipping is $5. Orders of $60 or more ship free. Your shipping cost is shown at checkout before you pay.
How long does delivery take? After your order ships, the estimate is 7 to 18 days. These are estimates, not guarantees.
My tracking is not updating. Tracking can pause for a few days while a parcel moves between carriers. If it has not moved for a long time, email us with your order number.
Do I have to pay customs or duties? Any customs duties, import taxes or fees charged by the destination country are the responsibility of the recipient unless they were collected at checkout.
Fit
Which key fob cover fits my car? Check the compatibility chart and key-type photos on the product page, then pick your Key Type. Our key fob fit guide shows how to compare your key. If you are unsure, send us a photo of your key.
My phone model is not listed. Contact us with your phone model and its dimensions. See the phone fit guide.
What watch strap size do I need? Measure the lug width of your watch, then your wrist. See the watch strap size guide.
Returns, exchanges and repairs
Can I return an item? Made-to-order items are not eligible for returns for change of mind or a wrong size, key type or phone model. We exchange or replace items that are defective, damaged, lost in transit, wrong, missing parts or personalized incorrectly. See Warranty & Return Policy.
Something is wrong with my order. Send us a request within 14 days of delivery, with your order number and clear photos. For a lost parcel, count the 14 days from the estimated delivery date.
Can you repair an item? Ask us. See Request a Repair.
Discount codes
How do I use NORTH10? Enter NORTH10 at checkout for 10% off your first order of $95 or more. It can be used once per customer and cannot be applied to past orders.
Care
How do I care for leather? Keep it dry, avoid long direct sun and heat, and wipe with a soft dry cloth. See the leather care guide.