Almost everything we sell is made to order, often with your name on it. So here is what we stand behind and what we cannot take back.
How it works
- Tell us about the problem within 14 days of delivery, with your order number and clear photos. For a lost package, count the 14 days from the estimated delivery date.
- We check it and confirm the next step.
- If the problem is confirmed, we send a replacement.
What we cover
- Defective or damaged items
- Packages lost in transit
- The wrong item
- Missing parts
- Personalization that differs from what you ordered
If we cannot replace the item, we refund the item price to the original payment method. When the problem is ours, we pay the shipping for the replacement.
What we do not cover
- Change of mind, or a wrong size, key type or phone model chosen when you ordered
- Personalization that matches what you entered when you ordered
- Wear from use
- Normal variation in leather grain and color, and differences between screen and real color
Most fit problems can be avoided. Check the key fob fit guide, the watch strap size guide and the phone fit guide, or message us first.
After 14 days
If something fails after that, ask us about a repair.
Cancellations
Orders can be changed or canceled only before production starts. Contact us as soon as you can.
The full terms are in our Refund Policy.