This information now lives on our Warranty & Return Policy page. To report a problem, start a request.
Almost everything we sell is made to order, sometimes with your name, initials or a logo. For that reason we do not accept returns for change of mind or wrong size choice. We do exchange or replace an item in the cases below.
We will exchange or replace if the item is
- defective or damaged
- lost in transit
- the wrong item
- missing parts
- personalized with the wrong content (when the content differs from what you ordered)
How to ask
- Contact us within 14 days of delivery through the contact page.
- Include your order number and clear photos of the problem (and of the packaging, if it arrived damaged).
- We will confirm the exchange or replacement and tell you what to do next. We pay for the replacement shipping when the problem is ours. If we cannot replace the item, we refund the item price to the original payment method.
Before you order
Most fit problems can be avoided. Check the key fob fit guide, the watch strap size guide and the phone fit guide, or message us with your car, phone or wrist details first.
Natural variation
Leather is a natural material. Grain, small marks and color can differ slightly from photos and between pieces, and colors look different on different screens. This is not a defect.